Faculty and Staff Services

Where can I go for assistance?

Computer Lab Assistance: For help with computer labs, accounts, and access problems contact:  Technology Support Center, 228 Blackington Hall, PJIT (7548)

Technology Classroom Help: For help with Technology Ready Classroom equipment, contact the PJIT Support Desk.

General Help: Student computer consultants are available in the Technology Support Center, 228 Blackington Hall, PJIT (7548). Consultants assist faculty and staff in the use of lab facilities; can direct users to documentation, and troubleshoot most service problems.

Reporting technical problems

Faculty and staff can report all problems or needs concerning campus-specific computer, communication, and media equipment by contacting the PJIT Support Desk. A requests for service routed through this help ticket system are given priority scheduling by IT staff.

General technology and software support are available through the Oakland helpdesk at 412-624-4357. This helpdesk is available 24 hours a day, 7 days a week. 

Problems with Voice Mail

To report problems with your voicemail service, contact the PJIT Support Desk. 

Problems with CourseInfo/Blackboard

If you have a problem with CourseInfo, please contact CIDDE through the Oakland helpdesk or through the CourseWeb Resource site. Contact this department to arrange for activation of your CourseWeb site.