WHAT ARE eBILLS?
eBills are online student billing statements that display charges for tuition, fees, meal plans, and housing. It details charges and payments. A printable statement is available in PDF format if a printed copy is desired.
WHAT ARE THE BENEFITS OF an eBILL?
- Convenient access – 24/7 access from any internet connection
- Information is secure and confidential – only you and those you authorize can see your eBills
- If you also pay online, you will see your eCheck or credit card payment on your Student Account after receiving your online receipt
- Access to e-bill history
- Timely reminders to pay your bill to avoid late charges
- No stamps, post office, or costly snail mail delays
WHEN DO I RECEIVE AN eBILL?
eBills are posted in PittPAY each month between the 18th and 20th when new or unpaid charges exist on an account. The due date is always the 17th of the month. The student will automatically receive an e-mail that the eBill is available to view and pay in PittPAY. The e-mail will be sent to your official University e-mail account. If you have authorized other payers in PittPAY (such as your parents, a guardian, spouse, or third party sponsor) and they have added an e-mail address in PittPAY, they will receive e-mail notification as well.
HOW DO I ACCESS MY eBILL?
Students log into https://my.pitt.edu . Under My Communities, you will select Student Services. You will see the link to PittPAY.
Authorized Payers should go to http://student-info.pitt.edu. Press the button and log into PittPAY using the user name and password your student has provided to you.
Once in PittPAY, select “View Accounts” from the menu on your left. First you will see your up-to-the-minute Student Account. Then select “Most Recent eBill.”
HOW CAN I PAY MY eBILL?
You or your Authorized Payers can pay online, while you are in PittPAY, by either eCheck or credit card. eCheck is a fast and secure method for you to pay your eBills from any personal checking account without having to mail a check and hoping it arrives by your due date. Money market accounts, home equity accounts, or other lines of credit cannot be processed as an e-check. There is no additional charge to pay by eCheck.
The PittPAY vendor will assess a 2.75% fee for providing credit card payment services.
To make an eCheck payment using the payment screens, provide your routing and account numbers from the bottom of your check, and the amount you wish to pay. You will receive a receipt documenting the transaction for your records. Press the question mark on the payments page if you need help locating the routing and/or account numbers, and you will see an example to assist you.
HOW CAN I AUTHORIZE OTHERS TO PAY MY eBILLS?
You can set up individuals (parents, guardians, spouses, or third parties) to view and pay your eBills by logging onto PittPAY and selecting “Authorize Payers” from the menu at the left. Follow the instructions on the Authorize Payers page. Be sure to include an e-mail address so your Authorized Payer will receive e-mail notifications of eBill announcements.
HOW DO I SEE MY eCHECK OR CREDIT CARD PAYMENT ON MY ACCOUNT?
Both eCheck and credit card payments will be posted to your student account immediately and you will receive a receipt in PittPAY. You can see the payment on your student account by selecting “View Account” from the PittPAY menu. Your Authorized Users will also be able to view your student account by selecting that menu option. You can also view the details of online payments by selecting “Transaction History” from the PittPAY menu.
WHERE WILL THE E-MAIL NOTICES BE SENT?
The e-mail will be sent to your official University e-mail account. You should check that account daily for correspondence from various University offices; eBills will be available in PittPAY on or about the 20th of each month. eBills are due the 17th of the month. Your University e-mail address consists of your username followed by “@pitt.edu.” Students wishing to forward all of their University e-mails to another e-mail account can do so by logging into accounts.pitt.edu and selecting edit forwarding addresses.
I’M NOT SURE WHAT MY USER ID AND/OR PASSWORD IS. HELP!
You need to visit User Services in 141 Blackington or a computing lab on campus (be sure to have your University ID card with you), or call the User Services Office at (814)269-7194. To protect you, you may be asked several questions as well, so it is certain they are speaking with you.
HOW DO I GET A COPY OF MY BILL FOR MY EMPLOYER OR SPONSOR?
You will be able to print a copy of your bill from PittPAY. Once logged in, select “View Accounts” from the menu on the left and you will see your current student account activity. Then select “Most Recent eBill.” You will see a link that says "printable statement". To print copies of previous eBills select "eBill History". Then under the details column click the magnifying glass that corresponds with the month needed.
CAN I MAIL MY PAYMENT?
Although we encourage you to make payments online, payments made via the mail are still accepted. Please mail check or money orders only, NOT cash. Payments can be mailed to: UPJ Business Office 122 Biddle Hall 450 Schoolhouse Road Johnstown, PA 15904 OR to the address found on the remittance form: University of Pittsburgh P.O. Box 643092 Pittsburgh, PA 15264-3092. While our vendor charges a 2.75% service charge for using MasterCard, Discover, or American Express (our vendor does not accept VISA), you are not charged for making eCheck payments. We accept eCheck payments from any regular checking account provided your bank participates in the Automated Clearinghouse Network (ACH).
Checks issued from savings accounts, credit card companies, money market accounts, home equity or other lines of credit cannot be processed as an eCheck. If you wish to make a check payment from one of these accounts, please print your bill and detach and include the remittance form at the bottom of the bill with your payment. Mail the payment to the address indicated on the remittance form.