Computer Lab Assistance: For help with computer labs, accounts and access problems see: Ralph Miller, 238 Blackington, x7194 or Rob Eckenrod, 141 Blackington, x7105. Technology Classroom Help: For help with Technology Ready Classroom equipment see: Rick Povich, 141 Blackington Hall, x7103 General Help Information: Student computer consultants are available in the computing lab area on the 2nd floor of Blackington Hall. Consultants can assist faculty and staff in the use of lab facilities, direct users to documentation and troubleshoot most service problems. Personal Computer Problems: For additional support or troubleshooting, refer to these sites. Windows XP Support Windows 2000 Support Windows 98 Support
Computer Lab Assistance: For help with computer labs, accounts and access problems see: Ralph Miller, 238 Blackington, x7194 or Rob Eckenrod, 141 Blackington, x7105.
Technology Classroom Help: For help with Technology Ready Classroom equipment see: Rick Povich, 141 Blackington Hall, x7103
General Help Information: Student computer consultants are available in the computing lab area on the 2nd floor of Blackington Hall. Consultants can assist faculty and staff in the use of lab facilities, direct users to documentation and troubleshoot most service problems.
Personal Computer Problems: For additional support or troubleshooting, refer to these sites. Windows XP Support Windows 2000 Support Windows 98 Support
Reporting Technical Problems
Faculty and Staff can report all problems or needs concerning campus-specific computer, communication and media equipment by calling the UPJ Technology Support Desk at x7755. Problems can also be reported on-line at http://campusservices.upj.pitt.edu (All urgent requests should be reported by phone). Requests for service routed through this help ticket system are given priority scheduling by IT staff. General technology and software support are available through the Oakland helpdesk at 412-624-4357. This helpdesk is available 24 hours a day, 7 days a week. You can submit requests on-line at: http://technology.pitt.edu/helpdesk
Faculty and Staff can report all problems or needs concerning campus-specific computer, communication and media equipment by calling the UPJ Technology Support Desk at x7755. Problems can also be reported on-line at http://campusservices.upj.pitt.edu (All urgent requests should be reported by phone). Requests for service routed through this help ticket system are given priority scheduling by IT staff.
General technology and software support are available through the Oakland helpdesk at 412-624-4357. This helpdesk is available 24 hours a day, 7 days a week. You can submit requests on-line at: http://technology.pitt.edu/helpdesk
Problems with Voice Mail
To report problems with your voicemail service, call the support desk at x7755.
Problems with CourseInfo/Blackboard
If you have a problem with CourseInfo, please contact CIDDE through the Oakland helpdesk or through the CourseWeb Resource site at: http://www.pitt.edu/~ciddeweb. You would also contact this department to arrange for activation of your CourseWeb site.
