University of Pittsburgh at Johnstown
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Faculty and Staff Services


Where Can I go for Assistance?

Computer Lab Assistance:
For help with computer labs, accounts and access problems contact:  Technology Support Center, 228 Blackington Hall, xPJIT (7548)

Technology Classroom Help:
For help with Technology Ready Classroom equipment contact the PJIT Support Desk.

General Help Information:
Student computer consultants are available in the Technology Support Center 228 Blackington Hall, xPJIT (7548).  Consultants can assist faculty and staff in the use of lab facilities, direct users to documentation and troubleshoot most service problems.


Reporting Technical Problems

Faculty and Staff can report all problems or needs concerning campus-specific computer, communication and media equipment by contacting the PJIT Support Desk.  Requests for service routed through this help ticket system are given priority scheduling by IT staff.

General technology and software support are available through the Oakland helpdesk at 412-624-4357. This helpdesk is available 24 hours a day, 7 days a week. You can submit requests on-line at: http://technology.pitt.edu/help.html


Problems with Voice Mail

To report problems with your voicemail service, contact the PJIT Support Desk


Problems with CourseInfo/Blackboard

If you have a problem with CourseInfo, please contact CIDDE through the Oakland helpdesk or through the CourseWeb Resource site at: http://www.pitt.edu/~ciddeweb.  You would also contact this department to arrange for activation of your CourseWeb site.

Last Reviewed: May 24, 2013